Service Coordinator for Cyber Defense Center

Join us – we keep the digital society running!

Espoo, Finland

About the role

Nixu is currently seeking an enthusiastic Coordinator to support and motivate a team of Cyber Defense Analysts to provide world class cybersecurity monitoring services. In this role you get to work with passionate and professional people and to ensure that the responsiveness, effectiveness and quality of the service is as good as it can be. You will work closely with Cyber Defense Center Operations Manager who leads the Cyber Defense Analyst team.

You will monitor the service and make sure it is running in accordance with agreed service level agreements, standards and processes. You will coordinate the team resource levels and support the team in their work. You will professionally deal with escalations of service issues ensuring that good communication is maintained with the customer at all times. You may also manage small development projects related to service improvements.

The position is full-time. You will be based in Espoo, Finland.

What we look for in a candidate

To be successful in this role you know/should have:
- Experience from coordinating support team day-to-day activities
- Embracing change to support our growth
- Ability to build and maintain excellent working relationships with the team members and customers
- Good presentation and customer-facing skills
- ITSM tools, Jira preferably
- ITIL experience, working with processes and managing them
- Great sense of humour

We want to recruit people who embrace our ways of working – always aiming for higher quality and finding new ways to improve ourselves and our performance.

Since our international operations are growing, you need to have great communication skills in Finnish and English.

Why Nixu?

Our values – professionalism, collaboration, humanity and passion for cybersecurity – guide our work every day, everywhere.

We aim to be the best workplace for cybersecurity professionals. Nixu has modern company culture that empowers professionals. We provide our people all the means, tools, and support so they can develop they professional skills. By joining Nixu you will get to be part of a community of Nixu cybersecurity community where you will find helpful colleagues with a great team spirit.

We embrace diversity and appreciate that Nixuans have – and need to have – a life outside the workplace. And we want our people to have fun at work!

Apply now!

We are waiting for your application! Please create your profile in our recruitment system and tell us why you would be a good match with us.

Need more information?

If you have further questions, please contact Dan Torckell dan.torckell(at) You can also call him 050 43 36 640 to discuss the position in more detail.