IT Support Specialist

Join us to keep the digital society running.

Cluj-Napoca , Romania

About the role

Nixu Corporation is a cybersecurity company. We work to improve our clients’ cybersecurity in solution areas of Corporate IT, Digital Business and Industrial Internet. Our clients trust Nixu in projects where developing, implementing or assessing of information security is a must. We employ over 300 top professionals and we have offices in Finland, Sweden, Denmark, Netherlands and Romania and we serve our customers worldwide.
We are now looking for an IT Support Specialist for our office in Romania.
As an IT support specialist, you will provide day to day support of software, workstations, mobile devices, accessories, and printers. you coordinate support sessions with users, prioritize ticketing system flow and document each service ticket with detail. In addition, you will train and mentor other T2 and T1 technicians and fill in for T1 technicians as needed.

As an IT Support Specialist, you will gain experience from working with technology vendors to solve ticket issues, identifying recurring or systematic issues and following SOP per environment and escalation process.

This is a permanent position and the work is located at Cluj, Romania.

Are you the next Nixuan?

To be successful in this position you should have the following skills:
• Excellent soft skills:
o Verbal and written communication
o Team player & collaborator
o Excellent customer service
o Quick, but not at the expense of accuracy.
o Reliable

• OS:
o Windows OS (10)
 Obtain the skills to troubleshoot 99% of desktop related issues.
o Windows Server OS (2008+)
 Must have near-complete familiarity with all reporting tools provided by the operating system to view logged problems. All other problems must be identified according to application behavior. Including Event Viewer and the ability to dissect the issue using information provided.

o Office365
o Mac OS X +
o Command Prompt and Windows Powershell

• Networking
o Understanding of LAN/WAN, DNS, DHCP, MX Records,

• Active Directory and Group Policy
o Creation, Deletion, and Modification of user accounts and security/distribution groups.
o Understanding of group policy and the ability to dissect, enable, disable created policies.

• File Sharing
o Basic understanding of file shares, file share permissions, and NTFS permissions.
o Ability to dissect/modify/change file permissions, folder permissions, share permissions and NTFS permissions.

• Network Printers
o Adding to PCs via direct IP and/or print server

• Remote Desktop Services/Cloud Service/IIT Cloud Workspace
o Understands a RDS/TS server functionality and purpose.
o Ability to manage RDS users and software.
o Understands the difference between a local session and a cloud session.
o Ability to troubleshoot cloud connectivity and server issues.

• VMWare / Hyper V
o Understand virtualization and how it works and its purpose.
o Understand how to login to manage VMS to:
 Power On-Off VMs
 Check VM Status
 Create and Modify VMs

Extra credit will be given if candidate has some of these specific technologies

• Atlassian – Jira & Confluence
• Microsoft Intune
• Carbon Black
• Jamf

We are looking for people who embrace our ways of working – always aiming for higher quality and finding new ways to improve ourselves and our performance. You are self-driven team player who is willing to learn new things and share your knowledge and experiences.

Why join Nixu?

Nixu is a place where you can find meaningful work, have fun, be inspired and respected. With us you will have the opportunity to gain experience from multiple areas of cybersecurity and business understanding of several industries.
At Nixu we believe in the culture of empowerment and we value professionalism in all of its dimensions. Our organization model supports sharing knowledge, working and learning without unit barriers. We are all different, but equal.
We offer you the opportunity to work in a leading cyber security company where you find opportunities for professional development and means to balance professional challenges with your personal life.

Apply now!

We are waiting for your application! Please create your profile in our recruitment system and tell us why you would be a good match with us.