Service Manager

Join us to keep the digital society running!

Espoo, Finland

Service Manager for Cyber Defense Center

We are now looking for Service Manager to oversee and address our customers technical and commercial needs. You will work as Service Manager for Cyber Defense Center (CDC & SOC) customers whose environment are under security incident monitoring. You have chance to work with the best cyber security professionals in this role. You will provide accurate technical service management after the point of sale, ensuring customer satisfaction and strong customer relationships. You are tech-savvy professional who can communicate both with technical and non-technical stakeholders. You also have a commercial mind-set with the ability to identify new customer needs and solutions to meet these needs.

Do you have what it takes to be a Nixuan?

As a Service Manager, you need:

• Minimum of 6 years of experience from delivering IT services
• Willingness to learn about different kind of security controls in IT infrastructure
• Understanding of customer contract and business needs with an ability to grasp customers’ needs and suggest timely solutions
• Skills to plan service extension scopes and organize operative and steering group meetings
• Experience from reporting service levels and other KPIs to customer
• Ability to create roadmaps for customers to how security incident monitoring can be improved in service lifecycle
• Interest to develop your skills in the field of cybersecurity

We will provide you with all the means, tools, and support to grow professionally. You will work closely with our Managed Security Services team and our clients.

Since our international operations are growing, you need to have great communication skills in Finnish and English. You will be based in Espoo, Finland.

The position is permanent and full-time.

What we offer for you

Nixu is a place where you can find meaningful work, have fun, be inspired and respected. With us you will have the opportunity to gain experience from multiple areas of cybersecurity and business understanding of several industries.

At Nixu we believe in the culture of empowerment and we value professionalism in all of its dimensions. Our organization model supports sharing knowledge, working and learning without unit barriers. We are all different, but equal.

We offer you the opportunity to work in a leading cyber security company where you find opportunities for professional development and means to balance professional challenges with your personal life.

Apply now!

We are waiting for your application! Please create a profile, attach your CV and cover letter with your salary wish. This role will be both challenging and rewarding. You can make a real difference to many people, and learn valuable new skills while doing it. If you feel that this could be your new career, take a leap and apply via our recruitment system by 14th of June.

Since we are working with security for security-conscious companies and organizations, we will do thorough background checks as part of the recruitment process.

Need more information?

If you have further questions, please contact Walter Concu by phone (+358 50 46 95 431) or via e-mail walter.concu(a)nixu.com to discuss the position in more detail.


Nixu is a cybersecurity services company on a mission to keep the digital society running. Our passion is to help organizations embrace digitalization securely. Partnering with our clients we provide practical solutions for ensuring business continuity, an easy access to digital services and data protection. We aim to provide the best workplace to our team of about 400 cybersecurity professionals with a hands-on attitude. With Nordic roots – we have offices in Finland, Sweden, Denmark, Netherlands, and Romania, we serve our customers worldwide. Nixu is listed on the Nasdaq Helsinki stock exchange.