IT Security Specialist - Application Support

Join us to keep the digital society running!

Cluj-Napoca , Romania

About us

Nixu is a cybersecurity services company on a mission to keep the digital society running. Our passion is to help organizations embrace digitalization securely. Partnering with our clients we provide practical solutions for ensuring business continuity, an easy access to digital services and data protection. We aim to provide the best workplace to our team of about 400 cybersecurity professionals with a hands-on attitude. With Nordic roots – we have offices in Finland, Sweden, Denmark, Netherlands, and Romania, we serve our customers worldwide. Nixu is listed on the Nasdaq Helsinki stock exchange.

Nixu Dedicated Support
Nixu Dedicated Support (NDS) brings over 15 years of experience to our customer’s mission-critical Identity, Security, Access and Governance solutions, providing a wide range of services to ensure solution continuity and meet our customers’ business requirements. For our Cluj office we are looking for employees to fulfill the role of IT Security Specialist.

Role description

As a IT Security Specialist, you will have the opportunity to expand your product knowledge and develop your technical skills while contributing to the world-class support offered by the NDS. From our office in Cluj, you will work closely with a dedicated team of professionals to deliver ‘Peace of Mind’ to leading organizations with global operations, deploying customized Identity solutions.

• Development and operational support to customers’ technical staff, answer questions on function and usage of product, gather relevant information and determine troubleshooting and diagnostic procedures to determine & solve customer reported technical problems of varied complexity in professional and timely manner, over the life of the case.
• Troubleshoot production issues and coordinate with the development team to streamline code deployment.
• Effectively communicate procedural and technical issues to internal and external customers in a fast paced and customer critical environment.
• Analyze code and communicate detailed reviews to development teams to ensure a marked improvement in applications and the timely completion of projects.
• Conduct systems tests for security, performance, and availability.
• Develop and maintain design and troubleshooting documentation.
• Should understand customer systems, environment, configuration, and be able to duplicate reported problems if necessary or possible, analyze problems, identify user/configuration errors, or identify defects in the product and recommend workarounds and solutions.
• Contribute to centralized problem identification and resolution database, participate in the creation and maintenance of knowledgebase.
• As a 24X7X365 organization, on-call responsibilities on Public Holidays, weekends, and after hours may be required.

What we wish from you?

• Mindset for troubleshooting, investigation and problem solving
• Understanding and knowledge of:
- Linux operating system
- Networking and SQL database systems
- Active Directory
- Application & Web Servers
- Markup languages (mainly HTML, XML)
- Cloud based computing systems (e.g. AWS, Azure, etc.)
- Code deployment tools (Puppet, Ansible, etc.)
- Container Platform (Docker, Kubernetes, etc.)
- Network, server, and application-status monitoring
- DevOps tools like Git and GitHub
• Experience troubleshooting technologically challenging customer issues.
• Programming languages knowledge is a plus.
• Demonstrated ability to take initiative in identifying and resolving technical problems at customer sites via telephone and email.
• Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately.
• A quick learner capable of working independently on complex networking and application problems requiring individualized analyses of situations, data and an in-depth evaluation of various factors.
• Ability to document and effectively present information and respond to questions from groups of managers and customers.
• Ability to work in a highly pressure environment.
• Committed, enthusiastic, flexible and able to maintain high levels of productivity with minimal supervision while being able to work as part of a global team.
• Excellent time management and organizational skills.
• Excellent written and verbal communication skills, both technical and non-technical (English language).

Experience and Education
• 2+ years of combined and proven experience in one or more of the following functional areas: Operational and Technical Support for Enterprise Software Systems, Software Development, Professional Services for Enterprise Software Systems, Dev/Ops Engineering for Enterprise Software.
• BS/MS in Computer Science or equivalent experience.
• Familiar with Comptia A+ and ITIL concepts.
• Atlassian (Jira and Confluence) user and development experience is a plus.

Why join us?

Nixu is a place where you can find meaningful work, have fun, be inspired and respected. With us you will have the opportunity to gain experience from multiple areas of cyber security and business understanding of several industries.

At Nixu we believe in the culture of empowerment and we value professionalism in all of its dimensions. Our organization model supports sharing knowledge, working and learning without unit barriers. We are all different, but equal.

We offer you the opportunity to work in a leading cyber security company where you find opportunities for professional development and means to balance professional challenges with your personal life.

Apply now!

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